- It’s your responsibility to inspect your order upon receipt. You have 5 days after receiving your order to inspect it and to advise us of a defect, missing item or problem. After this delay, your order is considered as fully received and in good order.
- It’s important to keep the original packaging of any item in case of a return.
- For any additional problem, the manufacturer’s warranty will apply.
To make a return or a claim, you must contact TriaMedical. You will receive by email a return authorization to be attached to the item being returned. No item can be returned without a Return Authorization issued
The following information is required to complete a return authorization request:
» Invoice number
» Item code, quantity and format (box or case, for example)
» Reason for return
No merchandise may be returned in the following cases:
» Item identified as non-returnable by TriaMedical
» Item part of a clearance sales
» Special order or item tailored to client specifications
» Item no longer manufactured or available (discontinued)
» Item no longer in its original packaging, or packaging is damaged or soiled
» Item not in perfect condition for resale
» Expired item or item expiring in less than 6 months
» Item was not purchased from TriaMedical
Transport will be at the expense of TriaMedical for the return of damaged, erroneous, missing merchandise or expired item. In this case, the representative will appoint you a carrier and a specific procedure to follow.
Transport will be at your expense for the return of merchandise that does not suit you or due to an error on your part. The representative will suggest a carrier and a procedure to follow.
If you return any item we do not hold in stock (non-stock item), you will be charged for return shipping fees to the manufacturer. These fees, up to 25%, correspond to those imposed by suppliers or manufacturers. You will be notified of these fees upon issuance of the return authorization.
Credit will be issued by TriaMedical following receipt and verification of the returned merchandise, providing it is found to be in perfect resale condition.